Successful customer retention in a week (Record no. 38457)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00729nam a2200169 a 4500 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| ISBN | 9780340781753 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| ISBN | 0340781750 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 |
| Item number | SMI |
| 100 ## - MAIN ENTRY--AUTHOR NAME | |
| Personal name | Smith, Jane |
| 245 ## - TITLE STATEMENT | |
| Title | Successful customer retention in a week |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication | London : |
| Name of publisher | Hodder & Stoughton, |
| Year of publication | 2000. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Number of Pages | 93 pages : |
| Other physical details | illustrations ; |
| 490 ## - SERIES STATEMENT | |
| Series statement | Successful business in a week. |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc | This guide emphasizes the importance of retaining customers for businesses, and explains how a successful customer focus can be achieved and maintained. Topics covered include: identifying customers and finding out what they want; and offering incentives to maintain customer loyalty. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical Term | Customer loyalty. |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Reference Books |
| Collection code | Home library | Current library | Shelving location | Date acquired | Source of acquisition | Cost, normal purchase price | Full call number | Accession Number | Koha item type |
|---|---|---|---|---|---|---|---|---|---|
| Reference | Main Library | Main Library | Reference | 12/03/2004 | Purchased | 300.00 | 658.812 SMI | 008598 | Reference Books |