Measuring library performance : principles and techniques
Material type: TextPublication details: London : Facet Publishing, 2006Description: xxiii, 242 p. : illustrationsISBN: 9781856045933 ; 1856045935Subject(s): Public services (Libraries) - Evaluation | Management techniques | Electronic library | Quality management | Information UsersDDC classification: 020Item type | Current library | Collection | Call number | Status | Date due | Barcode | Item holds |
---|---|---|---|---|---|---|---|
Reference Books | Main Library Reference | Reference | 020 BRO (Browse shelf(Opens below)) | Available | 011313 |
Included Index.
Background --
Theoretical considerations --
User satisfaction --
Impact on users --
Social and economic impact --
Inputs --
Processes --
Outputs --
Staff --
Infrastructure --
Services for all --
Benchmarking --
The balanced scorecard --
Standards.
This book is an attempt to steer a course between these two, perhaps cynical, viewpoints. Performance measurement is vital to management.
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