Managing activities : an activity pack for tutors and trainers
Material type:
TextPublication details: Oxford : Butterworth-Heinemann, 1998Description: vii, 332 pISBN: 9780750635066; 0750635061 Subject(s): Customer servicesDDC classification: 658 | Item type | Current library | Collection | Call number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|---|
Permanent Reference
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Main Library Permanent Reference | Reference | 658 PAD (Browse shelf(Opens below)) | Not for loan | 005804 |
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| 658 MAN Management | 658 MAN Management | 658 MAN Management | 658 PAD Managing activities : an activity pack for tutors and trainers | 658.003 AHU Dictionary Of Management | 658.003 INT International encyclopaedia of professional management | 658.003 INT International encyclopaedia of professional management |
One side printing.
CONTENTS INCLUDE: internal and external customers and markets; customer requirements; customer interactions; customer care processes; marketing, distribution and planning processes; integrating products and services; performance and measurement; costs of quality and their categories; quality processes and systems; designing, delivering and evaluating a quality system; continuous competency improvement; value chains; continuous improvement assessment; operational systems and procedures; tracking performance of products and services
From customer service to operations strategy, this comprehensive range of tutorials on managing activities provides a flexible package for tutors of courses at Certificate and Diploma level. Part-time and short course tutors will find the pack particularly useful. `Managing Activities' takes the grind out of preparing teaching materials from scratch, leaving time to structure the tutorials to suit the needs of different groups.
· 20 self-contained tutorial sessions each containing a selection of activities
· session plans and outcomes, clearly mapped to the MCI units and elements
· instructions and timings for delivering the activities
· hand-outs, worksheets and case studies
· OHT masters clearly relating to the notes and handouts
· guidance on evidence gathering and portfolio building.
Robust but flexible structure allowing tutors to `pick and mix'
Written by management tutors, for management tutors
Can be used in conjunction with the IM Certificate and Diploma textbook series
Other titles in the series:
Managing Resources by B. Kay
Managing Information by I. Favell
Managing People by R. Thomson and K. Gile
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