Principles of total quality

By:

Omachonu, Vincent K

Contributor(s):

Ross, Joel E

Material type: Text

9781574443264
1574443267

Subject(s):

Total quality management

DDC classification:

658.562 OMA

Contents:

1. Total quality management and the revival of quality in the U.S. -- 2. Leadership -- 3. Information and analysis -- 4. Strategic quality planning -- 5. Human resource development and management -- 6. Management of process quality -- 7. Customer focus and satisfaction -- 8. Benchmarking -- 9. Organizing for total quality management -- 10. Quality and productivity -- 11. The cost of quality -- 12. The concept of a process -- 13. Understanding data -- 14. The seven basic quality control tools -- 15. Control charts for variables -- 16. Control charts for attributes -- 17. When to use the different control charts -- 18. Quality improvement stories -- 19. Quality function deployment -- 20. ISO 9000 -- 21. The Baldridge Award -- 22. QS-9000 -- 23. ISO 14000 -- 24. ISO 9000 : a practical step-by-step approach -- 25. Process capability -- 26. Introduction to reliability -- 27. Introduction to Six Sigma -- 28. Healthcare service excellence awards.

Summary: "This edition addresses the theme of reliability against the backdrop of increasing litigation in the area of product performance. New chapters also introduce and provide a historical perspective for Six Sigma, and discuss practical applications of the concepts of service excellence within healthcare organizations." "This book also expands its analysis of management of process quality, customer focus and satisfaction, organizing for TQM, control charts for variables, and quality function deployment."--Jacket.

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Holdings
Item type	Current library	Collection	Call number	Status	Date due	Barcode	Item holds
Reference Books	Main Library Reference	Reference	658.562 CMA (Browse shelf(Opens below))	Available		010342

Total holds: 0

Includes index

1. Total quality management and the revival of quality in the U.S. --
2. Leadership --
3. Information and analysis --
4. Strategic quality planning --
5. Human resource development and management --
6. Management of process quality --
7. Customer focus and satisfaction --
8. Benchmarking --
9. Organizing for total quality management --
10. Quality and productivity --
11. The cost of quality --
12. The concept of a process --
13. Understanding data --
14. The seven basic quality control tools --
15. Control charts for variables --
16. Control charts for attributes --
17. When to use the different control charts --
18. Quality improvement stories --
19. Quality function deployment --
20. ISO 9000 --
21. The Baldridge Award --
22. QS-9000 --
23. ISO 14000 --
24. ISO 9000 : a practical step-by-step approach --
25. Process capability --
26. Introduction to reliability --
27. Introduction to Six Sigma --
28. Healthcare service excellence awards.

"This edition addresses the theme of reliability against the backdrop of increasing litigation in the area of product performance. New chapters also introduce and provide a historical perspective for Six Sigma, and discuss practical applications of the concepts of service excellence within healthcare organizations." "This book also expands its analysis of management of process quality, customer focus and satisfaction, organizing for TQM, control charts for variables, and quality function deployment."--Jacket.

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