Balanced Scorecard step-by-step for Government and Nonprofit Agencies

By:

Niven, Paul R

Material type: Text

9780471423287
0471423289

Subject(s):

Total quality management in government

DDC classification:

658.3125 NIV

Contents:

Introduction to Performance Measurement and the Balanced Scorecard -- Adapting the Balanced Scorecard to Fit the Public and Nonprofit Sectors -- Pouring the Foundation for Balanced Scorecard Success -- Training and Communication Planning for Balanced Scorecard Success -- Mission, Values, and Vision -- Strategy: The Core of Every Balanced Scorecard -- A Balanced Scorecard within Your Performance Management Framework -- Developing Your Balanced Scorecard -- Developing Performance Objectives on a Strategy Map -- Performance Measures, Targets, and Initiatives -- Maximizing the Effectiveness of the Balanced Scorecard -- Creating Alignment by Cascading the Balanced Scorecard -- Linking Resource Allocation to the Balanced Scorecard -- Reporting Results -- The City of Charlotte: A Balanced Scorecard Success Story -- Sustaining Balanced Scorecard Success.

Summary: Hands-on guidelines for using the Balanced Scorecard within mission-driven organizations Today's insistence on demonstrated organizational performance is not limited to private-sector corporations. Public and nonprofit agencies are also finding that, as financial resources decrease and demand for results increases, they too must institute performance goals along with programs and processes to consistently progress toward those goals. Balanced Scorecard Step-by-Step for Government and Nonprofit Agencies identifies the opportunities-and helps eliminate the obstacles-of bringing the popular and proven Balanced Scorecard approach to public and nonprofit organizations. This results-focused and practical book provides you with: Fundamentals of the Balanced Scorecard concept Advice on how to alter the "geography" of the balanced scorecard to fit public and nonprofit agencies Techniques for developing strategy maps and Balanced Scorecards throughout your organization Tools and templates to link the Balanced Scorecard with key management processes Balanced Scorecard Step-by-Step for Government and Nonprofit Agencies outlines the very real benefits of the field-proven Balanced Scorecard approach, and details how it can be tailored to the unique requirements and realities of nonprofit and public-sector organizations. Let it show you how to use the Balanced Scorecard to help your organization dramatically improve operational and fiscal effectiveness-and better meet the needs of your stakeholders

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Holdings
Item type	Current library	Collection	Call number	Status	Date due	Barcode	Item holds
Reference Books	Main Library Reference	Reference	658.3125 NIV (Browse shelf(Opens below))	Available		012595

Total holds: 0

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Previous	658.3125 HAR Managing performance to maximize results.	658.3125 HAR Performance management : measure and improve the effectiveness of your employees	658.3125 MOO Managing for high performance : a practical guide	658.3125 NIV Balanced Scorecard step-by-step for Government and Nonprofit Agencies	658.3128 DAV Getting the right people to do the right job : Manage People Certificate S/NVQ level 4	658.3128 WES Effective teamwork	658.3128 WOO 10 minute guide to teams and teamwork	Next

Includes index

Introduction to Performance Measurement and the Balanced Scorecard --
Adapting the Balanced Scorecard to Fit the Public and Nonprofit Sectors --
Pouring the Foundation for Balanced Scorecard Success --
Training and Communication Planning for Balanced Scorecard Success --
Mission, Values, and Vision --
Strategy: The Core of Every Balanced Scorecard --
A Balanced Scorecard within Your Performance Management Framework --
Developing Your Balanced Scorecard --
Developing Performance Objectives on a Strategy Map --
Performance Measures, Targets, and Initiatives --
Maximizing the Effectiveness of the Balanced Scorecard --
Creating Alignment by Cascading the Balanced Scorecard --
Linking Resource Allocation to the Balanced Scorecard --
Reporting Results --
The City of Charlotte: A Balanced Scorecard Success Story --
Sustaining Balanced Scorecard Success.

Hands-on guidelines for using the Balanced Scorecard within mission-driven organizations Today's insistence on demonstrated organizational performance is not limited to private-sector corporations. Public and nonprofit agencies are also finding that, as financial resources decrease and demand for results increases, they too must institute performance goals along with programs and processes to consistently progress toward those goals. Balanced Scorecard Step-by-Step for Government and Nonprofit Agencies identifies the opportunities-and helps eliminate the obstacles-of bringing the popular and proven Balanced Scorecard approach to public and nonprofit organizations. This results-focused and practical book provides you with: Fundamentals of the Balanced Scorecard concept Advice on how to alter the "geography" of the balanced scorecard to fit public and nonprofit agencies Techniques for developing strategy maps and Balanced Scorecards throughout your organization Tools and templates to link the Balanced Scorecard with key management processes Balanced Scorecard Step-by-Step for Government and Nonprofit Agencies outlines the very real benefits of the field-proven Balanced Scorecard approach, and details how it can be tailored to the unique requirements and realities of nonprofit and public-sector organizations. Let it show you how to use the Balanced Scorecard to help your organization dramatically improve operational and fiscal effectiveness-and better meet the needs of your stakeholders

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