Managing change and innovation in public service organizations /

By: Osborne, Stephen PContributor(s): Brown, KerryMaterial type: TextTextPublication details: London , New York : Routledge, 2005Description: x , 262 p. : illustrationsISBN: 9780415328975; 0415328977 (hd cover); 9780415328982; 0415328985 (pbk.)Subject(s): Public administration | Organizational changeDDC classification: 658.406 Online resources: Click here to access online | Click here to access online
Contents:
1. Change and innovation in public service organizations : planned and emergent phenomena -- 2. The volatile environment of public service organizations -- 3. Assessing the need for change and innovation -- 4. The processes of change in public services and public service organizations -- 5. Organizational culture and managing change in public service organizations -- 6. Implementing change in public service organizations -- 7. Understanding and managing innovation in public services -- 8. Developing and supporting innovators in public service organizations -- 9. Managing the process of innovation in public services -- 10. Sustaining change and innovation in public services and public service organizations.
Summary: The context and environment of public services is becoming increasingly complex and the management of change and innovation is now a core task for the successful public manager. This text aims to provide its readers with the skills necessary to understand, manage and sustain change and innovation in public service organizations. Key features include: the use of figures, tables and boxes to highlight ideas and concepts of central importance a dedicated case study to serve as a focus for discussion and learning, and to marry theory with practice clear learning objectives for each chapter with suggestions for further reading. Providing future and current public managers with the understanding and skills required to manage change and innovation, this groundbreaking text is essential reading for all those studying public management, public administration and public policy.
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Item type Current library Collection Call number Status Date due Barcode Item holds
Reference Books Reference Books Main Library
Reference 		Reference 658.406 OSB (Browse shelf(Opens below)) Available 012638
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Includes Index.

1. Change and innovation in public service organizations : planned and emergent phenomena --
2. The volatile environment of public service organizations --
3. Assessing the need for change and innovation --
4. The processes of change in public services and public service organizations --
5. Organizational culture and managing change in public service organizations --
6. Implementing change in public service organizations --
7. Understanding and managing innovation in public services --
8. Developing and supporting innovators in public service organizations --
9. Managing the process of innovation in public services --
10. Sustaining change and innovation in public services and public service organizations.

The context and environment of public services is becoming increasingly complex and the management of change and innovation is now a core task for the successful public manager. This text aims to provide its readers with the skills necessary to understand, manage and sustain change and innovation in public service organizations. Key features include:

the use of figures, tables and boxes to highlight ideas and concepts of central importance
a dedicated case study to serve as a focus for discussion and learning, and to marry theory with practice
clear learning objectives for each chapter with suggestions for further reading.

Providing future and current public managers with the understanding and skills required to manage change and innovation, this groundbreaking text is essential reading for all those studying public management, public administration and public policy.

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