TY  - BOOK
AU  - Brophy, Peter :
TI  - Measuring library performance : principles and techniques
SN  - 9781856045933 
U1  - 020 
PY  - 2006///
CY  - London : 
PB  - Facet Publishing, 
KW  - Public services (Libraries) - Evaluation
KW  - Management techniques.
KW  - Electronic library
KW  - Quality management.
KW  - Information Users
N1  - Included Index; Background --
Theoretical considerations --
User satisfaction --
Impact on users --
Social and economic impact --
Inputs --
Processes --
Outputs --
Staff --
Infrastructure --
Services for all --
Benchmarking --
The balanced scorecard --
Standards
N2  - This book is an attempt to steer a course between these two, perhaps cynical, viewpoints. Performance measurement is vital to management
ER  -