TY - BOOK AU - Christopher, Martin AU - McDonald, Malcolm TI - Marketing : an introductory text SN - 9780333625873 U1 - 658.8 PY - 1995/// CY - Houndmills, England : PB - Macmillan Business, KW - Marketing N1 - Includes index; PART 1: THE ROLE OF MARKETING IN BUSINESS - Introduction - Managing Marketing - Relationship Marketing - PART 2: UNDERSTANDING CUSTOMERS AND MARKETS - Buyer Behaviour - Market Segmentation - Scanning the Environment - Competitive Analysis and Strategy - The Marketing Audit - PART 3: MANAGING THE OFFER - Product Management - Product Strategy - Branding - Pricing Strategy - Communications Strategy - Sales Force Strategy - Managing the Sales Force - Marketing Channel Strategy - Distribution and Logistics Strategy - Customer Retention Strategies - Customer Service Strategy - PART 4: PLANNING AND CONTROL - Marketing Planning - Organisation and Control of Marketing N2 - Examines the role that marketing plays in guiding corporate strategy ER -