TY  - BOOK
AU  - Naterop, B.Jean 
AU  - Revell,  Rod 
TI  - Telephoning in English
SN  - 9780521469852
U1  - 808.066651 
PY  - 1997///
CY  - Cambridge : 
PB  - Cambridge University Press, 
KW  - Cambridge professional English
KW  - English language
N1  - Self-study guide;Teacher's notes;1;Who's calling please?;2;Would you hold on, please?;3;I'd like to know your prices;4;We're ready to order now;5;I'll have to change the booking;6;Let's fix another date;7;What seems to be the trouble;8;I'm sure we can sort it out;Student 'A' role plays;Key and tapescripts
N2  - 	
Telephoning in English is for professionals or trainee professionals in business, commerce and administration who need to make and answer phone calls. This fully revised and updated edition develops and consolidates practical telephone skills using activities from message-taking to spelling practice and role play
ER  -