TY  - BOOK
AU  - Bayles, Deborah L.
TI  - E-commerce logistics and fulfillment : delivering the goods
SN  - 9788178082882
U1  - 658.84658.70285 
PY  - 2000///
CY  - New Delhi
PB  - Pearson Education
KW  - Business logistics
KW  - Business logistics -- Automation
KW  - Electronic commerce
N1  - Including Index; Foreword.--
Preface.--
Acknowledgments.--
The next big challenge in electronic commerce.--
Building an e-commerce infrastructure.--
Benefits versus costs: the real costs surrounding the buy button.--
Payment processing, froud and other taxing issues.--
Customer service.--
Ship happens.--
Achieving true fulfillment.--
Global logistics.--
Databases and emerging data exchange standards.--
Sent it back! the role of reverse logistics.--
Outsourcing the whole thing.--
User perspectives.--
Index
ER  -