TY - BOOK AU - Biswas, Dipali TI - Enhancing soft skills SN - 9788184047905 U1 - 808.066651 PY - 2009/// CY - Mumbai, India : PB - SPD, KW - Success KW - Interpersonal communication N2 - Education and experience are essential `hard' elements in any resume, but they do not reflect on the `soft skills' that are required to make any job a personal and professional success. Soft skills are those tools that influence attitude, behavior and character in a positive way. This book offers valuable soft-skills on accountability, speaking, writing, prioritizing, and organizational skills. Each entry is accompanied by advice and guidelines on Mistakes to Avoid and Steps to Success and presents a clear picture of the responsibilities and rewards inherent in each skill. Written with clarity and humor, this book is a valuable manual for corporations, small businesses and individuals who wish to enhance their chances for success ER -