TY  - BOOK
AU  - Smith,David Gordon
TI  - English for telephoning
T2  - Oxford business English
SN  - 9780194579278 (pbk.)
U1  - 428.24 
PY  - 2007///
CY  - Oxford, New York
PB  - Oxford University Press
KW  - English language
KW  - Telephone etiquette
ER  -