TY  - BOOK
AU  - McNair, Carol Jean
AU  - Leibfried, Kathleen H. J.
TI  - Benchmarking : a tool for continuous improvement
SN  - 9780471132066
U1  - 658.562 
PY  - 1992///
CY  - New York, N.Y. : 
PB  - Wiley, 
KW  - Management audit.
KW  - Organizational effectiveness.
KW  - Organizational change
ER  -