| 000 | 01084nam a2200205 a 4500 | ||
|---|---|---|---|
| 020 | _a1439802491 | ||
| 022 | _a9781439802496 | ||
| 082 |
_a658.3125 _bHAR |
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| 100 | _aHarbour, Jerry.L. ; | ||
| 245 | 4 | _aThe basics of performance measurement | |
| 250 | _a2nd Edition. | ||
| 260 |
_aBoca Raton : _bCRC Press, _c©2009. |
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| 300 |
_avii, 93 p. : _billustrations ; |
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| 500 | _aIncludes Index. | ||
| 505 | _aPerformance measurement -- Types of performance measures -- A family of measures -- Performance measurement hierarchies -- Units of measurement -- Collection and distribution -- Performance measure displays -- Interpretation and action -- Putting it all together. | ||
| 520 | _aThe Basics of Performance Measurement helped pioneer the science of performance measurement. This little yellow book provides a five-step method that shows how to design performance measurement families and how to build hierarchies tailored to different levels within an organization. | ||
| 650 | _aPerformance standards. | ||
| 650 | _aPerformance -- Evaluation. | ||
| 942 | _cBK | ||
| 999 |
_c40296 _d40296 |
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