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Telephoning in English

By: Naterop, B.JeanContributor(s): Revell, RodMaterial type: Text

TextPublication details: Cambridge, UK ; New York : Cambridge University Press, 2004Description: viii,128 p.: illustrations (some color) ; 2 Audio CDsISBN: 9780521708937 ; 0521708931Subject(s): English language -- Conversation and phrase books | Telephone etiquette | English language -- Textbooks for foreign speakersDDC classification: 808.066651

Contents:

Unit 1: How can I help you?-- Unit 2: Hold the line, please?-- Unit 3: Making inquiries.-- Unit 4: Placing an order:-- Unit 5: Bookings and arrangements.-- Unit 6: A change of plan.-- Unit 7 What's the problem?-- Unit 8 Handling complaints.

Summary: For professionals and trainees in business, commerce and administration who need to be able to receive and make telephone calls. Suitable for use in class or for self-study, it develops and consolidates practical telephone skills in a variety of interesting and relevant contexts. Activities range from message-taking and spelling practice to role play, providing learners with a comprehensive course in using the telephone in English. The third edition takes into account recent developments in telecommunications and offers new listening material throughout.--From publisher description.

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Holdings
Item type	Current library	Collection	Call number	Status	Date due	Barcode	Item holds
Reference Books	Main Library Reference	Reference	808.066651 NAT (Browse shelf(Opens below))	Available		012152

Total holds: 0

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Previous	808.066651 JON International business English : communication skills in English for business purposes : student's book	808.066651 MAC Modern business correspondence : a text-workbook	808.066651 MAC Modern business correspondence	808.066651 NAT Telephoning in English	808.066651 PHI Business objectives : teacher's book	808.066651 PHI Business Opportunities : Teacher’s Book	808.06665102 ASH Basic Office English	Next

Includes Answer Key.

Unit 1: How can I help you?--
Unit 2: Hold the line, please?--
Unit 3: Making inquiries.--
Unit 4: Placing an order:--
Unit 5: Bookings and arrangements.--
Unit 6: A change of plan.--
Unit 7 What's the problem?--
Unit 8 Handling complaints.

For professionals and trainees in business, commerce and administration who need to be able to receive and make telephone calls. Suitable for use in class or for self-study, it develops and consolidates practical telephone skills in a variety of interesting and relevant contexts. Activities range from message-taking and spelling practice to role play, providing learners with a comprehensive course in using the telephone in English. The third edition takes into account recent developments in telecommunications and offers new listening material throughout.--From publisher description.

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